Support

How to Reach Us

For questions, problems or feedback about the iOS or Android version, email purrweb.services@gmail.com. Include the app name (TV Remote for Roku: Keyboard), your phone model and operating system version, and the model of the device you connect to. Do not send device serial numbers unless we ask for them.

There is no guaranteed response time, but messages are read and answered as resources allow.

• purrweb.services@gmail.com

Common Questions

• The App does not find my device. Make sure the phone and the device are on the same Wi-Fi network. Networks that isolate devices from each other, such as some guest networks, block discovery. Your Roku device also has a network-access setting for remote-control apps (on newer Roku versions it is called Control by mobile apps); enable it if discovery or control fails.
• The volume or power buttons do nothing. Those controls work only on models and settings that support them; other devices ignore them.
• Typed text does not appear on the TV. Text entry depends on the receiving app and field on the device; some input fields do not accept keyboard input from a remote app.
• Does the App work away from home? No. Discovery and control need the phone and the device on the same local network.
• How do I request deletion of my data? Neither version creates an app account. iOS remembers the last connected device locally; Android keeps the current connection selection for the running session. Both versions store a local analytics identifier and send limited usage analytics to the publisher-operated service. Clearing or uninstalling the App affects local app storage, not separate analytics or backup records. For requests about analytics records, email us; random identifiers may not be matchable to you.

Related Documents

The Privacy Policy describes data handling in detail, including what is stored on your device. The Terms of Use describe compatibility and authorized use.

• Privacy Policy
• Terms of Use