Support

How to Reach Us

For questions, problems or feedback, email purrweb.services@gmail.com. Include the app name (Tone & Frequency Generator), your device model and operating system version, and a short description of what happened. Do not send sensitive personal information that is not needed to handle your request.

There is no guaranteed response time, but messages are read and answered as resources allow.

• purrweb.services@gmail.com

Common Questions

• Why can I not hear a tone at some frequencies? A chosen frequency may be outside your hearing range, or your speaker may not reproduce it. Keep the device volume low and try a different frequency or output device.
• Does playback restart by itself after a call or after headphones are unplugged? No. After an audio interruption, playback stays stopped and you start it again yourself.
• Where are my settings kept? On your device only. Clearing the app's data or uninstalling the App removes them.
• How do I delete my data? The App keeps no account and no server-side data about you. Uninstall the App or clear its data to remove everything stored on the device. For questions about analytics records, email us.
• Can I request deletion of analytics records? Yes, by email. Analytics use random identifiers that are not tied to an account, so we may not be able to match records to you; if so, we will tell you.

Related Documents

The Privacy Policy describes data handling in detail. The Terms of Use describe the rules for using the App, including its intended purpose.

• Privacy Policy
• Terms of Use